Acceptable Use Policy (AUP)

IMPORTANT NOTICE: * 7 day money back guarantee with every shared and reseller hosting service from us (Domain name, VPS and Dedicated Server orders payments are non refundable ! )

To serve our customers with best service and offer a more reliable and FASTEST possible environment, KelTecHosting has developed this acceptable use policy to define the types of behavior that will not be permitted KelTecHosting's network. Please report any known violations to

KelTecHosting's general policy is to act as a provider of Internet presence. KelTecHosting reserves the right to suspend or cancel any customer's access to any or all services provided by KelTecHosting when we decide that the account has been inappropriately used. KelTecHosting decides what is inappropriate and reserves the right to immediate action to suspend or cancel when abuse is effecting other clients, and without warning when needed. An outline of Specific Acceptable Use Policies are to follow:

All services provided by KelTecHosting or his partners may be used for lawful purposes only. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, pornography or material protected by trade secret and other statute. Customer agrees to indemnify and hold harmless KelTecHosting from any claims resulting from the use of the service that damages the subscriber or any other party.
Unacceptable content or links on our servers :

WE DON'T ALLOW DEMO GAMES SITES, MP3 STORING FILES, COPYRIGHTED FILES;GAMES;MUSIC;OR DEMO GAMES, songs, Movies or any privacy protected contents in any of our shared/VPS/Dedicated servers!!!

KelTecHosting will act as the sole arbriter as to what constitutes a violation of this condition. KelTecHosting will fully co-operate with the law enforcement in dealing with unlawful activities performed on our network.
Unauthorized use of other people's accounts or computers
Any unauthorized use of accounts or computers by a KelTecHosting customer, whether or not the attacked account or computer belongs to KelTecHosting, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, depending on the seriousness of the attack. KelTecHosting will strongly react to any use or attempted use of an Internet account or computer without the owner's authorization. Such attempts include "Internet scamming" (tricking other people into releasing their passwords), password robbery and so on.

Chat Rooms We do not allow clients to install their own chat rooms, without approving it with the KelTecHosting Support Team. Most chat rooms tend to be large system hogs and we cannot allow it as an account option.

CGI based message boards
We don't allow to use CGI based message board scripts (like UBB, UB2K, 360forum, etc. )as such scripts on busy sites bring high load to CPU and memory and at high load can take server down. Please, consider using php based bulleting boards like Vbulleting, phpBB, XMB, Burning board, etc. instead. These boards php and MySQL based and cause much lighter load to the server.

Background Running Programs
We may allow programs to run continually in the background. These are considered on a one-to-one basis and an extra charge will be incurred based on system resources used and operational maintenance needed.

Unauthorized use of other people's accounts or computers.
Any unauthorized use of accounts or computers by a KelTecHosting customer, whether or not the attacked account or computer belongs to KelTecHosting, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, depending on the seriousness of the attack. KelTecHosting will strongly react to any use or attempted use of an Internet account or computer without the owner's authorization. Such attempts include "Internet scamming" (tricking other people into releasing their passwords), password robbery and so on.

We currently do not allow IRC or IRC bots to be operated on our servers unless you have prior permission from a KelTecHosting system administrator.

Resource Usage
No system in the world has unlimited resources, and we expect you to act responsibly when consuming resources on our system. If you consume unnecessary and excessive resources on our system we may suspend your access at any time without prior notice to correct the situation.

Users may not initiate the following on our servers:

Domain Name Services & Registration / Free Registration
As part of the hosting plans, a domain registration service can be obtained. Please review our domain registration agreement and uniform domain name dispute resolution policy set forth by ICANN. It is the customer's responsibility to check these agreements on a regular basis.

KelTecHosting on occasion will register a domain name for a customer as part of the service rendered. This domain name is property of Internet and Software Services Limited until the first year of paid service is completed. At this point, the customer may opt to transfer the domain name into their name. ISS Ltd will assess a $14.85 charge per domain name registered after the first domain with our paid service. Further, ISS Ltd will assess a $14.85 charge for accounts terminated before the first year is completed. This is to cover the expense of registering the domain name for the customer.

Price change.
KelTecHosting reserve the right to change the price of any services at any time with a 30 days notice to the current customers. Contract pricing customers will not be affected by any price change throughout the contract period.

Hardware Maintenance.
KelTecHosting is responsible for Hardware failure in our dedicated server. We will replace your malfunctioning hardware as soon as possible. Custom hardware replacement may take longer for us to replace.

Customer/Technical Support.
We encourage you to contact our technical support teams through email at Also we provide support through ICQ, YIM and MSN messenger.

As the servers are connected to the Internet constantly, the content in the servers are exposed to hacker's attacks, viruses and other adverse effects. For these and many other reasons customer may loose the whole content of his/her server(s). We back-up our servers on a weekly basis. KelTecHosting will not be liable for lost data even if backups were created.

Bandwidth/Traffic Usage.
All plans have a set allotment of Bandwidth available for use. Any bandwidth usage that is over the limit of the monthly allotment will be charged according to the terms that is set forth in the order form. Unused bandwidth may not be carried over to the following month.

Spamming and mail bombing is strictly prohibited. Any customer who use their e-mail for spamming will have their account terminated immediately. All fees and pre-paid services will not be refunded. KelTecHosting will act as the sole arbiter as to what constitutes a violation of this condition.

Server Abuse.
Any customers found to abuse our servers would have their account immediately suspended. Any account that excessively uses the server resources may be temporarily stopped to provide optimal server resources for other users. If any account is found to be affecting server performance at a continued duration of time, it may be disabled. We recommend moving such sites to a dedicated hosting solution.

Network Security.
Violation of Network System such as, but not limited to unauthorized access, trying to breach the network security is prohibited. At anytime where a security breach is detected, the involved Server will be immediately shut down. Our technicians will immediately investigate the situation.

Billing information updates.
Customers are responsible to update their information. E.g: billing info, address change, credit card change, etc

Recurring Billing.
We will only send out invoices and monthly statement. We will send out e-mail when we have successfully billed your credit card. All credit cards are billed automatically every month. If for any reason your credit card charges are denied, we will notify our customers of the denied charges. It is the customer's duty to ensure that their credit card information is up-to-date. Any accounts that are past due after 30 days will be deactivated.

If for any reason you are not satisfied with KelTecHosting's service, you may cancel your account at anytime by writing to You can cancel and get fully refunded in case you cancel your account for any reason in 7 day period from the moment of purchase. No refunds are issued in case you violate our Acceptable Use Policy.

Refusal of Service.
We reserve the right to refuse, cancel, or suspend service at our sole discretion. Appropriate refunds are applicable in case you do not violate our Acceptable Use Policy.

Customer agrees that customer shall not hold KelTecHosting liable of any claims, liabilities, losses, costs, damages, expenses, including attorneys' fees and court costs that arise from any judgments directly or indirectly created by the services of KelTecHosting to the customer.

Limited Liability.
KelTecHosting shall not be liable under any circumstances for any damages the customer's businesses may suffer for any reason, even if KelTecHosting has been advised of the possibility of such damages. If a problem occurs that is within KelTecHosting's control, we will issue credits based on the length of the downtime according to the customer's service plan. As the Internet is unpredictable, customers are aware that Network availability is not guaranteed to be 100% available. KelTecHosting shall not be liable for any claims resulting from the corruption or deletion, of any website or data in KelTecHosting's servers.

Excused Performances.
KelTecHosting shall not be responsible for any delay resulting directly or indirectly from natural disaster such as fire, shortages of facilities, acts of civil or military authority, catastrophes, or any other circumstances beyond KelTecHosting's reasonable control. In case this happens, the customers will have to make arrangements with KelTecHosting to defer the service to a mutually agreed date and time.

All complaints will be investigated promptly. In the case that an account is being investigated, KelTecHosting reserves the right to suspend, restrict or terminate the account(s) in question. We will deactivate customer's account(s) if KelTecHosting policy are not followed.

Please report violations to:

Policy change.
KelTecHosting reserve the right to make changes to our Acceptable Usage Policy at any time without any notification. Changes to our Acceptable Usage Policy takes effect immediately upon being posted on our website

Fraud Policy.
If we suspect your account as beeing payed with a stolen credit card or PayPal we reserve the right to suspend your account till your identity is beeing confirmed ! Also all fraudulent orders will be redirected to the Federal Bureau of Investigation .

Entire Agreement.
This Agreement supersedes all prior and current, oral or written understandings and agreements between KelTecHosting and the customer involved. Any prior statements that are not written in this agreement, even if they are promised orally or written are deemed void. Customers hereby acknowledge and will abide by all the rules set forth in this agreement.



IMPORTANT NOTICE: *7 Day Money Back Guarantee (Domain name, VPS and Dedicated Server orders payments are non refundable ! )

KelTecHosting ("The WebSite") agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service).

Use of KelTecHosting Service constitutes acceptance and agreement to KelTecHosting AUP as well as KelTecHosting TOS (Terms of Service).

All provisions of this contract are subject to the TOS (Terms of Service) of KelTecHosting and AUP ( Acceptable Use Policy )The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment.

Disclosure to Law Enforcement: The AUP specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Company may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition KelTecHosting shall have the right to terminate all service set forth in this Agreement.

Service Rates: Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.

Payments and Fees: Credit cards that are declined for any reason are subject to a $1.00 declination fee. Service will be interrupted on accounts that reach 10 days past due. Service interrupted for nonpayment is subject to a $200 reconnect charge. Accounts not paid by due date are subject to a $7.95 late fee. Accounts that are not collectable by KelTecHosting may be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay the company a "Processing and Collection" Fee of not less than $50 nor more than $150. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS. ( This is for domain names only !! )

Refund and Disputes: All payments to KelTecHosting are nonrefundable( For domain name, VPS and Dedicated Server orders only !! ) . This includes the one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 60 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in KelTecHosting sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay KelTecHosting an "Administrative Fee" of not less than $50 and not more than $150.

Failure to Pay: The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

Account Cancellation: Requests for canceling accounts may be made in writing with at least 30 days notice but not more than 60 days prior written notice and sent to:

KelTecHosting preferred method of cancellation is via the members section of your KelTecHosting account. Please log into the members section at KelTecHosting and you can request to have your server cancelled there via the online cancellation form.

You must have all account information to cancel.

Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

New Domain Accounts: All new webhosting accounts involving new domains will be set up and entered into our DNS servers within 3 to 5 business days. Due to unforeseen complications, however, this process may sometimes require up to 7 business days. If the new domain is registered by the account holder, there will be no handling fee. If the domain is registered by KelTecHosting on behalf of the account holder a handling fee will be incurred.

Transfer of Domains: New webhosting accounts which involve the transfer of a domain from another provider to KelTecHosting will require a minimum of seven (7) days to be set up and entered into our DNS servers. In some cases, such transfers may take up to sixty (60) days. Due to the unpredictable nature of the transfer process, no guarantees are made regarding the amount of time a specific transfer may take. If the transfer of the domain is done by KelTecHosting on behalf of the account holder a handling fee will be incurred. If the customer cancels service during the transfer period for any reason, all charges are considered earned.

Support Boundaries: KelTecHosting, provides 24 x 7 technical support to our subscribers (except for few holidays and short company meetings when we close our center.) We limit our technical support to our area of expertise. The following is our guidelines when providing support: KelTecHosting provides support related to your server or virtual site physical functioning. KelTecHosting does not offer tech support for application specific issues such as cgi programming, html or any other such issue. KelTecHosting does not provide technical support for YOUR customers. If you can email, we encourage you to email for assistance. If you are able to get online and have other questions, the answers may be on our home page- we encourage you to check there first. Lastly, the Help files in the program you are using may have the answer to your question so please do investigate these resources before calling tech support.

SPAM and Unsolicited Commercial Email (UCE): KelTecHosting takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of KelTecHosting may not use or permit others to use our network to transact in UCE. Customers of KelTecHosting may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. In addition, it is not acceptable to transmit bulk email through remote SOCKS, HTTP or other similar proxies who in turn make a SMTP (TCP port 25) connection to the destination mail servers. This technique may result in account suspension or termination. Violations of this policy carry severe penalties, including termination of service. In order to prevent unnecessary blacklisting due to spam we reserve the right to occasionally sample bulk email being sent from servers.

Violation of KelTecHosting SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, KelTecHosting will initiate an immediate investigation (within 48 hours of notification). During the investigation,KelTecHosting may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, KelTecHosting may, at its sole discretion, restrict, suspend or terminate customer's account. Further, KelTecHosting reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. KelTecHosting will notify law enforcement officials if the violation is believed to be a criminal offense.

First violations of this policy will result in an "Administrative Fee" of $250 and your account will be reviewed for possible immediate termination. A second violation will result in an "Administrative Fee" of $500 and immediate termination of your account. Users who violate this policy agree that in addition to these "Administrative" penalties, they will pay "Research Fees" not to exceed $175 per hour that KelTecHosting personnel must spend to investigate the matter. PLEASE, DO NOT SPAM from your account.

As our Customers are ultimately responsible for the actions of their clients over the KelTecHosting network, it is advisable that Customers develop a similar, or stricter, policy for their clients.

, anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The server will not be reconnected until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the server to confirm that all material has been COMPLETELY removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any server guilty of a second violation WILL be immediately and permanently removed from our network without notice.


IP Address Ownership: If KelTecHosting assigns Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to KelTecHosting, and Customer shall have no right to use that Internet Protocol address except as permitted by KelTecHosting in its sole discretion in connection with the Services, during the term of this Agreement. KelTecHosting shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by KelTecHosting, and KelTecHosting reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. Our allocation of IP addresses is limited by ARIN's new policies. These new policies state that use of IP addresses for IP based virtual hosts will not be accepted as justification for new IP addresses. What this means to you is that you MUST use name-based hosting where possible. We will periodically review IP address usage, and if we find that clients are using IP addresses where name-based hosting could be used, we will revoke authorization to use those IP addresses that could be used with name-based hosting.

Bandwidth and Disk Usage: Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the Services ordered by Customer on the Order Form (the "Agreed Usage"). KelTecHosting will monitor Customer's bandwidth and disk usage. KelTecHosting shall have the right to take corrective action if Customer's bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken is in KelTecHosting sole and absolute discretion. If KelTecHosting takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action. In the event that a customer exceeds the included allocation, KelTecHosting may, at its sole discretion, collect a deposit, in an amount determined by KelTecHosting, against customer's credit card on file with KelTecHosting.

System and Network Security: Users are prohibited from violating or attempting to violate the security of the KelTecHosting Network. Violations of system or network security may result in civil or criminal liability. KelTecHosting will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:

Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.
Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing".
Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
Taking any action in order to obtain services to which such User is not entitled.

Notification of Violation:

KelTecHosting is under no duty to look at each customer's or user's activities to determine if a violation of the AUP has occurred, nor do we assume any responsibility through our AUP to monitor or police Internet-related activities.

First violation: Any User, which KelTecHosting determines to have violated any element of this Acceptable Use of Policy, shall receive an email, warning them of the violation. The service may be subject at KelTecHosting discretion to a temporary suspension pending a User's agreement in writing, to refrain from any further violations.

Second Violation: Users that KelTecHosting determines to have committed a second violation of any element of this Acceptable Use Policy shall be subject to immediate suspension or termination of service without further notice.

We reserve the right, to drop the section of IP space involved in Spam or Denial-of-Service complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network or a customer's network, or if denial of service attacks are originating from your network. In certain rare cases, we may have to do this before attempting to contact you. If we do this, we will contact you as soon as is feasible.
Suspension of Service or Cancellation: KelTecHosting reserves the right to suspend network access to any customer if in the judgment of the KelTecHosting network administrators the customer's server is the source or target of the violation of any of the other terms of the AUP or for any other reason which KelTecHosting chooses. If inappropriate activity is detected, all accounts of the Customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The customer will not be credited for the time the customer's machines were suspended.

KelTecHosting reserves the right to amend its policies at any time. All Sub-Networks, resellers and managed servers of KelTecHosting must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate Cancellation. You will be held responsible for the actions of your clients in the matter described on these Terms and conditions. Therefore, it is in your best interest to implement a similar or stricter Terms and conditions or otherwise called Acceptable Terms of use policy.

Indemnification: KelTecHosting wishes to emphasize that in agreeing to the KelTecHosting Acceptable Use Policy AUP and Terms of Service (ToS), customer indemnifies KelTecHosting for any violation of the Acceptable Use Policy AUP and Terms of Service (ToS) that results in loss to KelTecHosting or the bringing of any claim against KelTecHosting by any third-party. This means that if KelTecHosting is sued because of a customer's or a customer of a customer's activity, the customer will pay any damages awarded against KelTecHosting, plus all costs and attorney's fees.

Miscellaneous Provisions: You must provide us with, and keep current, good contact information for you. E-mail, fax, and telephone contacts are used, in that order of preference.

A waiver by the Company of any breach of any provision of this Agreement by Subscriber shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof.

Subscriber shall not transfer or assign this Agreement without the prior written consent of the Company. Company may assign Agreement at anytime without consent from or notice to Subscriber. Company reserves right to cancel customers rights under this contract at anytime without further obligation.

KelTecHosting takes no responsibility for any material input by others and not posted to the KelTecHosting Network by KelTecHosting. KelTecHosting is not responsible for the content of any other websites linked to the KelTecHosting Network; links are provided as Internet navigation tools only. KelTecHosting disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person or party's violation of this policy.

KelTecHosting is not responsible for any damages your business may suffer. KelTecHosting does not make implied or written warranties for any of our services. KelTecHosting denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by KelTecHosting.

It is absolutely forbidden to host pornographic content or IRC servers on Virtual Server Accounts. Virtual Server Accounts found hosting this material will be subject to immediate cancellation without refund.

Responsibility for Content: You, as KelTecHosting's customer, are solely responsible for the content stored on and served by your KelTecHosting server.

Windows Servers: Requirements for using Microsoft software. Subscribers are prohibited from allowing more than five (5) authenticated users of the Microsoft Windows Server Operating Systems under Microsoft licensing terms and could create liability issues with Microsoft if violated.

Customer agrees not to remove, modify or obscure any copyright, trademark or other proprietary rights notices that appear on Software Products or that appear during the use of Software Products. Customer further agrees not to reverse engineer, decompile, or disassemble the Software Products.

KelTecHosting may provide you access to other third party software and/or services ("Third Party Products ") through reseller relationships KelTecHosting has established with certain commercial vendors, including without limitation, Microsoft Corporation ("Third Party Vendors"). Unless otherwise notified, Customer understands that product support for Third Party Products is provided by KelTecHosting and not by the Third Party Vendor. Neither KelTecHosting nor any Third Party Vendor makes any representations or warranties, express or implied, regarding any Third Party Products. Customer expressly acknowledges and agrees that use of third party products is at customer's sole risk and such third party products are provided "as is" and without representation or warranty of any kind from KelTecHosting or any third party vendor, including without limitation, any implied warranty of merchantability, fitness for a particular purpose, accuracy or completeness of responses or results, correspondence to description, or non-infringement of third party rights. To the maximum extent permitted by applicable law, neither KelTecHosting nor any third party vendor will be legally responsible for any damages, whether direct, indirect, or consequential, arising from the use or inability to use any third party product. Customer agrees to observe the terms of any license and/or applicable end user subscriber agreement for third party products and that customer shall be fully liable to third party vendors and KelTecHosting with respect to any improper use of such third party products or violation of license agreements with them and/or applicable end user subscriber agreements.

Cancellation. If for any reason you are not satisfied with our service, you may cancel your account at anytime by writing to You can cancel and get fully refunded (Domain name, VPS and Dedicated Server orders payments are non refundable ! ) in case you cancel your account for any reason in 7 day period from the moment of purchase. No refunds are issued in case you violate our Acceptable Use Policy (TOS)

Denial of Service: We reserve the right to refuse service to anyone at any time for any reason